Narrin Privacy Policy
Website and Narrin Studio and Narrin View apps
Effective date: July 15, 2026
Last updated: October 19, 2026
1 Scope and responsibility
This Privacy Policy explains how Narrin LLC, doing business as Narrin ("Narrin," "we," "us," or "our"), collects, uses, shares, retains, and protects personal information when you use Narrin.io, Narrin Studio, Narrin View, related account and subscription services, support services, and beta or TestFlight versions of these products (together, the "Services"). It applies across supported devices and operating systems. Available features and data access differ by product, platform, and version.
Narrin LLC is responsible for personal information we process to operate the Services. For European Economic Area and United Kingdom data protection purposes, Narrin LLC acts as controller for that processing. A photo-storage provider, app store, or other independently operated service may act as a separate controller for its own activities. Its privacy notice also applies to those activities.
This policy describes data practices, not a grant of operating-system permissions. Accepting our Terms does not replace a permission request or separate consent required for a particular use of personal information.
2 How Narrin handles your photos and stories
Original media. Narrin Studio uses references to photographs and other supported media in the local or cloud sources you select. Importing a reference into the Narrin Library does not by itself transfer your original photo collection to Narrin-operated storage. The app accesses media as needed for the workflows you request, such as displaying, editing, and rendering selected photos.
Narrin account and Library records. References and associated records can contain personal information even when the original photo remains elsewhere. These records include source identifiers, file references, dates, locations, events, people, tags, captions, and other Memory Context you assign. Records synchronized through Narrin are processed by our backend service providers.
Rendered media. Studio creates rendered images and slideshows in the Render Library location you choose. Renders may contain the photo, captions, names, dates, locations, and other information you include. Renders are copies of content and may reveal personal information even though they are not the original photos.
Narrin View and offline use. View displays rendered media and stores local copies or cache files needed for playback and offline slideshows. Local copies remain on the relevant device until removed through available app controls, device storage controls, or app removal, subject to the operating system and any device backups.
Storage you control. Files stored in your own photo library, cloud account, export folders, or shared copies remain subject to the controls of those locations. Deleting a Narrin reference or account is different from deleting an original photo or an exported render. Section 10 explains these distinctions.
3 Information we process
Account information. We process information needed to create and administer your account, such as your email address, account identifier, authentication records, account settings, and any name or profile details you provide.
Photos and related content. The apps access the selected media needed to provide requested features. We process the references, metadata, Memory Context, captions, stories, and other content you import, enter, generate, or synchronize. Photo metadata can include capture dates, device details, and embedded geographic coordinates. Names and relationships entered in a People record are personal information about the people described.
Connected-source information. When you connect a supported provider, the app or our services process the authorization information, source identifiers, file references, and access credentials or tokens needed for that connection. The specific information and access scope depend on the provider and the permissions you authorize. We do not ask you to disclose your third-party account password directly to Narrin.
Purchase information. We process order details, plan and entitlement information, transaction identifiers, purchase and renewal status, and records needed to administer refunds, promotional credits, or existing Founders Club benefits. Payment details entered directly into an app store or payment provider are handled by that provider. Narrin does not receive your full payment-card number from Apple in-app purchases.
Technical and service information. Our servers and service providers receive information needed to deliver and secure requests, including IP addresses, request times, app and operating-system versions, authentication and security events, and error information. Additional crash reports, screenshots, device details, or diagnostic information may be provided through feedback and support tools, subject to the choices and permissions those tools provide.
Communications and programs. We process support correspondence, feedback, survey responses, beta participation information, newsletter preferences, consent records, and information you submit through forms. Support attachments may contain personal information; review them before sending.
Website information. Our website and its providers may process browser and device information, pages visited, referral sources, approximate location derived from IP address, cookie identifiers, checkout activity, and campaign interactions. Section 12 explains website technologies and choices.
4 Why we use information
We use personal information to authenticate users; maintain accounts and entitlements; access selected sources; organize and synchronize Library records; create renders and slideshows; display content in View; support offline playback; and provide other features you request.
We also use information to process purchases, administer existing promotional benefits, provide support and transactional messages, investigate errors, secure the Services, prevent fraud and abuse, maintain necessary business records, comply with legal obligations, and establish or defend legal claims.
We use feedback and appropriate diagnostic information to improve the Services. Marketing communications and nonessential website technologies are subject to your choices and applicable consent requirements. We do not use permission to access your photos as permission to publish them or use them in advertising.
5 Permissions and your controls
The apps request access only when relevant to an available feature. The operating system or connected provider may display a permission request explaining the access. You can decline a request or later change your permissions through device settings or the provider. Features that depend on that access may then be unavailable, while unrelated features remain available where technically possible.
Photos and files. You choose the sources, folders, albums, files, or photos the app may access, subject to the selection and permission options supported by that platform. Where supported, you may grant access to selected photos rather than your full library. Saving content to a photo library may require separate permission.
Location. Photo coordinates and locations you assign are distinct from your device's current location. A map or a manually assigned location does not by itself authorize current-location access. If a feature requests current device location, we explain its purpose before access and obtain the required permission. Narrin Studio and Narrin View do not use embedded third-party mapping services.
Other protected resources. Camera, microphone, contacts, or other protected resources are accessed only if an available feature needs them and the required permission has been granted. Creating a People record by typing a name does not itself authorize access to your device contacts.
Connected services. You can revoke a source connection through the available connection controls or the provider's authorization settings. Revocation stops future authorized access when it takes effect, but does not automatically erase information already synchronized or files already rendered or exported.
Withdrawing permission does not make earlier lawful processing unlawful. Contact support@narrin.io if you need help locating a control or deleting information already held by Narrin.
6 Artificial intelligence processing
Narrin Studio and Narrin View do not use on-device or third-party artificial intelligence processing. The apps do not send your photos, captions, stories, Memory Context, or other personal information to an AI service for analysis or generation.
Narrin does not use content from Studio or View to train AI models.
If we introduce AI processing in a future release, we will update this policy and explain the processing before it begins. Any sharing of personal information with a third-party AI provider will be disclosed and will require your explicit permission before the information is sent.
7 How we share information
Service providers. We share information with providers performing necessary functions for Narrin, such as hosting, authentication, database operations, email delivery, customer support, security, payment administration, and requested media features. We limit access to the information needed for the relevant purpose. Providers receiving personal information on our behalf must protect it under contractual obligations providing the same or equal protection as this policy and applicable Apple privacy requirements, and must not use it for unrelated purposes.
Hostinger. We use Hostinger for email services, website hosting, and virtual private server (VPS) hosting. Hostinger processes information transmitted through or stored in those services to provide the hosting and email functions we use. This can include website request data and server logs, email addresses and correspondence, and personal information processed by Narrin services hosted on the VPS. The information involved depends on the service you use. Hostinger privacy policy: https://www.hostinger.com/legal/privacy-policy.
Services you connect. When you choose a photo source or other independent service, necessary information passes between Narrin and that service to complete the requested operation. Its privacy policy governs its independent handling of your account and content. This does not remove Narrin's responsibility for the information we process or for providers acting on our behalf.
Your sharing instructions. We disclose or export content when you ask us to do so. Anyone receiving a render, slideshow, or downloaded file may retain or redistribute it. Removing a Narrin record does not recall copies already obtained by recipients.
Legal and safety purposes. We may disclose information when reasonably necessary to comply with law or a valid legal request, prevent fraud or security harm, protect legal rights or safety, or establish or defend legal claims.
Business transfers. Information may be transferred in a merger, acquisition, restructuring, or sale of the Narrin business, subject to applicable legal protections. We provide notice and obtain additional consent where required before materially different uses.
8 Advertising and tracking
We do not sell private photos, stories, or Memory Context to advertisers. We do not use access to your photo library to build advertising profiles.
Narrin does not operate its own advertising or behavioral analytics in Narrin Studio. Connected services, including Google and Dropbox, may process authorization, API-use and diagnostic information for their own service operations, including analytics. Narrin does not use these connections to track your activity across other companies’ apps or websites. Connecting Google Drive is optional and requires authorization with your Google account. The Google-related data processing described here applies when you use that connection. Using Narrin Studio with Apple Photos or iCloud Drive does not itself connect you to Google.
Website analytics or advertising technologies may receive online identifiers and website-interaction information as described in Section 12. Depending on applicable law, that activity can constitute a sale, sharing, or targeted advertising even without monetary payment. These website practices are separate from the app and connected-service practices described above.
Because Studio and View do not perform tracking, the apps do not request App Tracking Transparency permission. We do not use fingerprinting to identify or track users.
9 Retention
We retain personal information only for the purposes described in this policy. The following schedule applies to account deletion and operational records. Deletion periods begin when you confirm your account-deletion request and complete any required identity verification, unless a different starting point is stated below.
Login access, sessions, and sharing links: We revoke login access and active sessions and remove all associated sharing links immediately, without deleting or altering unrelated users’ Libraries.
Profile, Library content, and Narrin-controlled files: We normally delete these from active systems within 24 hours and always within 7 calendar days, except for the limited retained records described below.
Isolated backups: Backup copies expire within 30 days after deletion from active systems.
Routine diagnostic logs: We retain these for 30 days.
Security logs: We retain these for 90 days, unless needed for a documented security incident.
Minimal deletion-completion record: We retain this record for 12 months after deletion is completed. It contains no photos or profile snapshot.
Necessary billing and tax records: Our business-policy baseline is 7 years, extended where applicable law requires longer. These records are restricted to accounting and legal purposes and cannot restore account access.
The financial archive contains only necessary invoices, amounts, taxes, transaction references, refunds, and required payer details. Access is restricted to accounting and legal purposes. These records cannot be used to restore account access or reconstruct your Library. Seven years is Narrin's business-policy baseline, not a universal legal or IRS requirement. Where applicable tax or accounting law requires a longer period, that longer period applies to the relevant records.
Security records retained for a documented incident are limited to what is needed to investigate, resolve, and document that incident or meet applicable legal duties. We review the continuing need and delete or de-identify them when that purpose ends.
Support correspondence is kept only as long as needed to resolve the request and any related legal obligation. We retain the minimum suppression record needed to honor an unsubscribe or other privacy choice. These records do not justify keeping your deleted profile, photos, or Library content.
10 Account and content deletion
You can initiate permanent deletion of your Narrin account from within Narrin Studio and Narrin View using Menu → User Profile → Delete Account. If the process finishes on our website, that control links directly to the account-deletion page. You do not have to telephone, email, or chat with support to initiate deletion. We may require proportionate reauthentication and confirmation to protect your account.
When you confirm account deletion and complete any required identity verification, we immediately revoke account login access and active sessions and remove all sharing links associated with the deleted account. This does not delete or alter unrelated users' Libraries. Previously exported or downloaded copies independently controlled by recipients cannot necessarily be recalled.
Access and sharing stop immediately. We normally complete deletion within 24 hours and always within 7 days. We confirm completion and explain the limited tax records and backup copies that remain.
We normally delete your profile, Library content, and Narrin-controlled files from active systems within 24 hours and always within 7 calendar days. This includes associated Library references, Memory Context, profile information, and connected-source credentials. We instruct relevant service providers acting for us to delete associated information within the scope of their services. We confirm completion and explain the limited records and backup copies that remain under Section 9.
Isolated backup copies expire within 30 days after active-system deletion. Until expiry, those copies are unavailable for ordinary use. If a backup is restored, deletion instructions are reapplied so that deleted accounts and sharing links are not reactivated. The separately retained financial and minimal deletion-completion records described in Section 9 do not restore account access.
Deleting individual records. Removing a Library reference or its Memory Context removes the selected Narrin record through the applicable deletion process. It does not by itself delete the original photo, a separately generated render, or a previously exported file.
Originals and user controlled storage. Account deletion does not instruct your independent photo provider to delete your original collection or erase files you separately control. You can delete those originals, Render Library files, exports, and personal backups through the relevant provider or device controls. Locally cached or downloaded copies on offline devices may remain until that device reconnects and processes applicable deletion instructions or you remove the copies locally. Copies independently retained by recipients cannot necessarily be recalled.
Subscriptions. Deleting your Narrin account does not automatically cancel an Apple billed subscription. Before deletion, we notify you of this distinction and provide access to Apple subscription management at https://apps.apple.com/account/subscriptions/. You can request immediate account deletion even if a subscription remains active. Where offered, you may instead schedule deletion for the end of the paid term. Cancellation, deletion, and refund requests are separate actions.
You can also contact support@narrin.io with privacy or deletion questions. This support channel supplements the in-app deletion process and is not a requirement to use it.
11 Security
We use administrative, technical, and organizational safeguards appropriate to the personal information and risks involved. These include access restrictions, authentication and authorization controls, encryption for network communications, protection of access credentials, restricted administrative access, security updates, and procedures for handling security incidents and securely disposing of information.
Local files, exports, and offline copies also depend on the security of your devices and the storage services you select. Protect your devices and accounts, use available device encryption and screen locks, and take care when exporting or sharing personal content. No system is completely secure. Report a suspected issue to support@narrin.io.
12 Website cookies and privacy choices
Narrin.io uses technologies needed to operate functions such as security, language preferences, forms, shopping carts, and checkout. Where deployed, optional analytics, advertising, and social-media technologies may process cookie identifiers, IP addresses, browser information, page activity, referral details, and campaign interactions.
Where required by law, we obtain consent before enabling nonessential technologies and provide a way to reject them and change your choice. Cookie or privacy controls presented on the website identify the technologies and providers in use. You can also use browser controls or contact support@narrin.io. We honor legally recognized opt-out preference signals, including Global Privacy Control, where required.
A website cookie choice does not grant operating-system permissions or replace an Apple tracking permission. Our website choices apply to the technologies within their stated scope.
13 Purchases subscriptions and Apple services
Apple processes App Store and Apple in-app purchase payments under its own terms and privacy notices. Narrin receives the transaction and entitlement information needed to validate purchases, restore access, and administer subscriptions. Direct purchases through Narrin.io are processed by the payment provider identified at checkout.
Manage Apple subscriptions at https://apps.apple.com/account/subscriptions/. Apple refund requests can be submitted through https://reportaproblem.apple.com/. Narrin's Terms and Refund Policy describe applicable commercial terms, but do not override Apple's handling of Apple billed transactions or your mandatory consumer rights.
If you use Sign in with Apple where offered, we receive the account information you authorize, which may include a private relay email address. When the associated Narrin account is deleted, we revoke the relevant Sign in with Apple authorization tokens. Connecting a photo source is separate from using that provider to sign in to your primary Narrin account.
For TestFlight versions, Apple processes tester and diagnostic information under its TestFlight terms and privacy information. We receive the feedback, crash information, and testing details Apple makes available to us, as well as information you send directly. Do not include private photos or sensitive information in feedback unless needed for the issue and you intend to share it.
14 Legal bases for processing
Where European or United Kingdom law requires a legal basis, we process information as necessary to perform our contract with you, such as maintaining an account and providing requested features; with consent, such as when required for optional website technologies or marketing; to meet legal obligations, including tax and valid legal requests; or for legitimate interests in securing, supporting, and improving the Services where those interests are not overridden by your rights.
The basis depends on the purpose and circumstances. We do not use a general legitimate-interest statement to bypass a separate consent requirement. You may withdraw consent at any time through the applicable control or by contacting us, without affecting processing lawfully completed before withdrawal.
15 International processing
Narrin is based in the United States. We and our providers may process personal information in the United States and other countries where the relevant services operate. Privacy laws can differ from those in your country.
Where required, transfers from the European Economic Area, United Kingdom, or another protected jurisdiction are covered by an applicable lawful transfer mechanism, such as a valid adequacy decision or Standard Contractual Clauses with required supplementary safeguards and UK provisions where applicable. Contact support@narrin.io for information about the safeguards relevant to your data.
16 Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, obtain a copy of, delete, or transfer personal information; withdraw consent; object to or restrict processing; opt out of sale, sharing, targeted advertising, or qualifying profiling; limit certain uses of sensitive information; and appeal a refusal of a privacy request. We do not unlawfully discriminate against you for exercising these rights.
Use the available app controls or email support@narrin.io. Account deletion is available through the in-app process regardless of your location. For other requests, describe the information and right involved. We may verify your identity using proportionate measures and use verification information only to handle the request. Authorized agents may act where the law permits, subject to verification of their authority.
We respond within the applicable legal period and explain any permitted extension or reason for refusing a request. To appeal where applicable, email support@narrin.io with the subject "Privacy Request Appeal." You may also complain to your local supervisory authority or other competent regulator, including the authority in your EEA or UK place of residence or work.
17 Marketing communications
We send newsletters and promotional messages in accordance with applicable law and your preferences. Unsubscribe using the link in a marketing email or contact support@narrin.io. Unsubscribing does not stop necessary nonmarketing messages, such as security notices, receipts, account-deletion confirmations, and replies to your requests. Access to paid app features is not conditional on subscribing to marketing.
18 Children and family information
The Services are not directed to children under 13 or a higher minimum age where applicable law requires it. We do not knowingly permit children below the applicable minimum age to create accounts or knowingly collect their information without legally required authorization.
An adult may use Narrin to organize lawful family photos that include children. That content is still personal information and receives the protections described in this policy. Adults should consider the privacy and rights of people shown or described before importing, annotating, or sharing their content. Contact support@narrin.io if you believe a child has provided information in violation of these requirements.
19 Policy updates and contact
We update this policy when our Services or data practices change and show the revised date above. We provide additional notice of material changes where appropriate or legally required and obtain fresh consent when required before beginning a new use. Posting a policy change does not by itself authorize processing that requires separate consent.
Narrin LLC, doing business as Narrin
13117 Natchez Ave
Savage, MN 55378
United States
Privacy and support: support@narrin.io
Website: https://narrin.io