Narrin Refund and Cancellation Policy

Narrin Studio and Narrin View

Effective Date: July 15, 2026
Last Updated: October 18, 2026

1 Scope and your consumer rights

This Refund and Cancellation Policy applies to Narrin Studio, Narrin View, and plans or bundles that include either or both apps, including Narrin Essential, Narrin Complete, and one-time Lifetime Plans where offered. It is issued by Narrin LLC, doing business as Narrin ("Narrin," "we," "us," or "our"). Product availability, included features, supported platforms, and purchase options are described in the offer you purchase.

Your cancellation and refund route depends on who billed you, not the device on which you use Narrin. Section 2 applies to purchases billed by Apple. Sections 3 through 6 apply to purchases billed directly by Narrin through Narrin.io. Section 7 addresses other providers.

Nothing in this policy excludes mandatory withdrawal rights, remedies for defective or undelivered digital products or services, or other consumer rights that cannot lawfully be waived. Any mandatory right providing a more favorable remedy takes priority over our standard commercial terms.

2 Purchases billed by Apple

Apple billing rules. For paid App Store downloads and in-app purchases billed by Apple, including subscriptions and one-time purchases where offered, Apple's applicable terms and billing, cancellation, and refund procedures govern the transaction. Narrin's direct-purchase annual proration and Lifetime Plan no-refund rules do not apply to Apple-billed purchases. This policy does not restrict Apple's refund decisions or your statutory rights.

Subscription cancellation. Manage an Apple-billed subscription using the Apple Account that made the purchase. On iPhone or iPad, open Settings, select your name, select Subscriptions, select the Narrin subscription, and choose Cancel Subscription or the cancellation option shown. You can also open https://apps.apple.com/account/subscriptions/. If you cannot find the subscription, check the Apple receipt and the Apple Account used for that purchase.

Ordinary cancellation stops the next renewal. Access normally continues until the end of the current paid period shown by Apple, unless an approved refund, immediate cancellation, account deletion, or another applicable circumstance ends access earlier. Turning off renewal does not itself request or guarantee a refund. Applicable country-specific rules may provide a different result.

Germany and certain other countries. Apple states that customers in Germany, Israel, South Africa, and Türkiye may contact Apple Support to cancel a subscription with immediate effect and receive a prorated refund. This is different from the ordinary device cancellation option that stops renewal and keeps access until the next billing date. For current instructions, see https://support.apple.com/108098.

Refund requests. Request a refund at https://reportaproblem.apple.com/ using the Apple Account that made the purchase. Select the refund option and the relevant purchase and follow Apple's instructions. If the purchase cannot be handled there, contact Apple Support. Refund eligibility, approval, and processing depend on Apple's procedures, the circumstances, your country or region, and applicable law. Narrin cannot promise an Apple refund, a particular refund amount, or a refund-processing deadline.

Renewals and trials. Apple-billed auto-renewable subscriptions renew under the terms displayed by Apple unless canceled. If you do not want to continue, cancel before the renewal deadline shown in your purchase terms. Cancel a free or discounted trial at least 24 hours before it ends unless Apple specifies otherwise. Trial access may end immediately on cancellation where Apple's offer terms provide for that result.

One-time purchases. A one-time purchase does not automatically renew and has no recurring subscription to cancel. Apple-billed one-time or Lifetime purchases remain subject to Apple's refund process and applicable law.

Purchase access. Use the same Apple Account to restore eligible purchases through the available purchase-restoration controls. If a purchase is valid but access is missing, contact support@narrin.io with the relevant receipt or transaction reference. Restoring a purchase does not itself cancel, refund, or extend it. Any change in entitlement after an Apple-approved refund is reflected in the affected paid access.

Helpful Apple instructions: subscription cancellation at https://support.apple.com/118428 and refund requests at https://support.apple.com/118223.

3 Annual subscriptions purchased directly from Narrin

This section applies only to annual subscriptions billed directly by Narrin through Narrin.io. An annual subscription purchases 12 months of the access specified in your plan, whether the plan covers Studio, View, or both.

You may cancel at any time. For our standard annual cancellation calculation, the annual term is divided into 12 monthly service periods measured from the subscription start date. Cancellation takes effect at the beginning of the next monthly service period following your cancellation request. You retain access through the end of the current monthly service period, unless you separately request immediate account deletion or applicable law requires a different outcome.

The current monthly service period is not refundable under this standard policy. We refund the unused full monthly service periods remaining in the annual term. There is no additional cancellation fee. These terms do not limit any stronger withdrawal, immediate-cancellation, or refund right provided by applicable law.

Refund calculation: actual annual subscription amount paid ÷ 12 × unused full monthly service periods.

Example. If your annual subscription begins January 10 and you cancel April 22, the current monthly period ends May 9. Access ends May 10 and the remaining eight full monthly periods are refunded. If the annual subscription amount paid was $120 before tax, the standard refund is $80 before any required tax adjustment.

The calculation uses the amount actually paid after discounts and promotional credits. Refundable taxes are adjusted as required by law and the payment provider's procedures. Noncash credits, complimentary access, and bonus benefits have no separate refundable cash value unless the offer or applicable law provides otherwise.

For a bundle, the calculation applies to the amount paid for the bundle. Canceling the bundle ends the subscription entitlements included in it on the effective cancellation date. A separately purchased and still-valid entitlement is not canceled solely because another plan ends.

4 Monthly subscriptions and direct renewal

Where a monthly subscription is offered and billed directly by Narrin, cancellation stops the next monthly renewal. Access continues through the end of the paid monthly term unless account deletion, an applicable refund, or mandatory law ends it earlier. Our standard monthly policy does not provide a prorated refund for a partially used month, except where required by law or expressly included in the offer.

A directly billed subscription renews automatically only if the checkout terms identify it as automatically renewing. The checkout identifies the plan, billing interval, price, renewal terms, and any introductory offer. Canceling successfully stops future renewals of that subscription. A nonrenewing plan expires at the end of its purchased term unless you purchase further access.

If you request cancellation after a direct annual renewal has been charged, the renewed annual term is subject to Section 3 and any stronger rights under applicable law. A monthly renewal is subject to the monthly rules above. Report a charge made after a confirmed cancellation promptly so we can investigate.

5 Lifetime Plans purchased directly from Narrin

A Lifetime Plan is a one-time purchase, not an automatically renewing subscription. Its included products, features, and duration are defined by the applicable offer and Narrin's Terms and Conditions. This section does not change any expressly promised delivery date, guarantee, or other purchase-specific benefit.

Our standard commercial policy is that direct Lifetime Plan purchases are final and nonrefundable after purchase, except where a refund is required by law or expressly promised in the offer. Stopping use, deleting an account, replacing a device, or deciding that the product no longer meets your preferences does not by itself create a refund entitlement under that standard policy.

This rule does not remove remedies for non-delivery, defective products or services, or other mandatory consumer rights. It does not apply to Apple-billed purchases. Early-access, preorder, Founders Club, and other special purchases also retain any specific refund or delivery rights promised with that purchase.

6 Canceling and obtaining a direct refund

Use the available subscription or billing controls associated with your Narrin account to cancel a directly billed subscription. If those controls are unavailable or you need help, email support@narrin.io. You may make a clear cancellation request without explaining why you want to cancel.

Include your account email address, the plan you wish to cancel, and an order or transaction reference if available. We may request proportionate information to verify your authority over the account. Never send your password or full payment-card number.

We record the cancellation request when it is received through the available cancellation channel and, after any necessary verification, confirm the effective cancellation date, access end date, and applicable refund calculation. Our processing time does not move an otherwise valid cancellation request into a later monthly service period.

Approved direct refunds are ordinarily returned to the original payment method. If that is not possible, we will agree an appropriate lawful alternative. We process refunds without undue delay and within any deadline required by applicable law. The time for funds to appear depends on the payment provider and financial institution. Any independently charged bank fees or exchange-rate differences are handled under the relevant provider's rules and applicable law.

For a suspected duplicate charge, incorrect amount, or charge after confirmed cancellation, send the account email, transaction date, amount, and available receipt reference to support@narrin.io. We investigate direct billing errors and correct or refund verified errors as appropriate. For an Apple-billed charge, use Apple's refund or billing-support process; Narrin can help identify the affected entitlement.

7 Other purchase providers and cross platform use

If another app store, authorized reseller, or platform bills you, manage cancellation and refunds through that provider in accordance with its applicable terms and your mandatory consumer rights. Consult the receipt to identify the billing provider. Narrin can assist with product access and direct you to the correct billing route.

Using a purchase on another supported device does not change who billed you or transfer responsibility for the original refund. Buying a second plan does not automatically cancel an existing subscription from Narrin or another provider. Check existing entitlements before purchasing again, and contact support if you believe you have overlapping purchases.

8 Cancellation account deletion and your content

Subscription cancellation, a refund request, and account deletion are separate actions. Uninstalling Studio or View, signing out, or stopping use does not cancel a subscription or request a refund.

You can initiate account deletion in Studio or View through Menu → User Profile → Delete Account. Account deletion does not automatically cancel an Apple-billed subscription. Cancel that subscription through Apple to stop future billing. You may request immediate account deletion even while an Apple subscription remains active; cancellation is not a prerequisite to deletion. A deletion request alone does not request an Apple refund.

For a directly billed subscription, submit any cancellation or refund request through the billing controls or support channel described in Section 6, including if you also request account deletion. Deleting an account does not create a refund right beyond the applicable purchase terms and law.

Account deletion revokes login access and sessions and removes all sharing links associated with that account immediately once confirmed and any required identity verification is complete. Unrelated users' Libraries are not deleted or altered. Active-system deletion, backup expiry, and limited record retention follow the Narrin Privacy Policy.

Before paid access ends or you delete your account, export information and content you wish to retain. Once an entitlement ends, the affected paid app features and subscription-dependent services may become unavailable. Canceling does not transfer ownership of your content to Narrin or delete originals in your own photo sources. Existing renders and exports remain subject to the controls of their storage locations; continued playback through Narrin depends on the features and valid entitlements available to you.

9 Statutory withdrawal and product remedies

Consumers may have rights beyond our standard refund terms, including a cooling-off or withdrawal period for an online purchase and remedies for products or services that are not supplied or do not conform to the contract. These rights depend on the purchase, your location, and applicable law.

For eligible European Union distance contracts, a 14-day withdrawal right generally applies, subject to legal exceptions and any extension required when mandatory information has not been provided. Rules for digital content and ongoing digital services differ. Where loss of a withdrawal right requires prior express consent, acknowledgement, or contract confirmation, we do not treat merely installing an app or accepting this policy as satisfying those requirements.

For a direct purchase, contact support@narrin.io to exercise a withdrawal right or report a defective or undelivered product. A clear statement that you wish to withdraw is sufficient; you do not have to use our ordinary annual cancellation calculation where a statutory withdrawal right applies. For Apple-billed purchases, use Apple's relevant support and refund process without prejudice to any statutory claim you may have.

10 Policy changes and contact

We may update this policy when purchase options, billing processes, or legal requirements change. We publish the revised date and give additional notice where required. Changes apply prospectively and do not retroactively reduce refund rights or other purchase-specific rights already granted to you. For Apple-billed transactions, applicable Apple terms and mandatory law continue to control.

Related policies: https://narrin.io/terms-and-conditions and https://narrin.io/privacy-policy.

Narrin LLC, doing business as Narrin
13117 Natchez Ave
Savage, MN 55378
United States
Email: support@narrin.io
Website: https://narrin.io